How to Give Ticket Creation and File Upload Permissions to IAM Users
In this tutorial, we’ll create a new group in the IAM module and assign the necessary permissions. This group will allow selected IAM users to have "ticket creation" and "file attachment" permissions.
1- Go to the IAM module and open the Groups page.
2- Click on the "Add New" button.
3- Enter a suitable "Group Name". For example; Xcloud User Authorizations.
4- Click on the "Add Policies" button.
5- Click the "Choose a Product" button and choose the "Support" product.
6- Click the "Choose a Service" button and choose either Ticket Creation or File Attachment permissions.
7- Click the "Action" button and define either Read Only or Full Access as the permission level for the user.
8- Click "Add Policies" to create the group.
9- After granting all necessary permissions to your group, click on the "Create a group" button and create your group.
- If you wish to add multiple permissions to the same group, click the Add New button on the same page and follow the steps above to add a new policy.