CMP Onboarding
Customer Registiration:
The first step in creating a new customer is to fill in the required information on the registration page. After choosing a username, entering your full name, email address, phone number, and password, your account will be created.
Note : Please create an account with a company email address, as this address cannot be changed later, and you will benefit from the following benefits when creating an account with a company email address:
- You can continue to manage your company email address when individual email addresses are disabled.
- Multiple people can receive notifications and updates via email groups.
- Each person in the email group is authorized to communicate with us directly.
Note : For individual users, identity verification is mandatory. Through the ticket system, the required information is requested, and the necessary documents are checked via the ticketing system to confirm the user’s profile.
Welcome E-mails:
We automatically send welcome and verification emails to new customers.
Product/Service Order:
The primary step in the customer onboarding process is the placement of an order for a product or service.
In the DT Console, users can browse and select products and services listed on our website, configure their choices, and place orders.
Payment Transactions:
The customers complete a payment with their preferred payment method for the selected product or service.
If the transaction proceeds with a bank transfer, the next page will display the necessary account information to complete the transaction, while credit card transactions are processed automatically. If there is an available credit balance in the account, the user can place orders using the credit balance.
Order Activation:
When payment is verified and approved on our side, the customer's order is accepted. This signifies that the hosting or other services are ready for use.
Automatic Billing and Regular Communication:
DT sends regular invoices to customers and can send payment reminders.
We maintain regular communication with customers, sharing updates and new offers through the website. (DtCloudnow.com)
Ticket Management:
DT Customers Portal users have the ability to open tickets, which allows them to submit inquiries, requests, or issues related to their services or accounts. These tickets provide a convenient and organized way for users to communicate with the support team, track the status of their requests, and receive timely assistance.
You can use the instructions given in the following link to submit tickets:
Forgot Password
If you are unable to access your account, you can easily create a new password using the “Forgot Password” feature. Follow the steps below to reset your password:
Click the “Forgot Password” button on the login screen.
In the modal window that opens, enter your registered email address.
If your email address is found in the system, click the “Request Password Reset” button.
Once your request is successfully created, you will be redirected to the login screen, and a message will inform you that a reset link has been sent to your email.
Open your inbox and click the password reset link in the email to access the password reset page.
On the page that opens, enter a new password that meets the security requirements.
Once your password has been successfully updated, you will see a confirmation message: “Password Reset Successfully”
If the reset link has expired, you will see a message saying “This link has expired” In that case, simply repeat the same steps to request a new password reset.